Checklist before sending a unit for repair:
Please check the following before sending your machine for repair:
1. ARE YOU USING CARDS THAT MEET OUR SPECIFICATION?
There are many variations among different cards. We recommend 100% plastic COPAG poker size cards. Other cards may work, but we have done most of our testing using COPAG. If the machine is running but jamming repeatedly, please be sure that you test your machine using clean, undamaged COPAG poker size cards before sending for repair.
2. CLEAN ALL ROLLERS AND KICKERS.
Follow the instruction in our manual to clean the rollers and kickers using a Q-Tip and rubbing alcohol.
3. TRY THE UNIT ON THE TABLE.
If the machine is malfunctioning while installed in your table, try running the machine on top of your table. In many cases, improper flush mount installation can cause the machine to malfunction. For example, if the bottom bar on the mounting kit is overtightened, it may compress the bottom of the unit, reduce tension on the elevator belts, and cause the elevator to malfunction.
4. VERIFY THAT CENTER TRAY DIVERTERS ARE PIVOTING UP AND DOWN FROM BOTH THE FRONT AND REAR OF THE MACHINE.
The center tray diverters pivot down from both the front and rear of the machine to guide the cards from the side trays to the center tray. If one or both are stuck, the cards will not flow smoothly, and may turn upward or flip over, causing jams and mis-shuffles.
If you have done all above and still decide to send us your shuffler for a repair, please see our Contact page for our complete address.